Frequently Asked Questions

General questions
Placing an order
Managing your order
Receiving your order
Pricing and discounts
Safety and quality
My writer
Can I count on confidentiality?
Once you register on our platform, you will receive a specific customer ID. The author will only know this identifier and the ordering instructions. Your privacy is our priority - we use reliable encryption systems for client data. Only managers will have access to your phone number and email to contact you in case of any questions. All team members sign a nondisclosure agreement. If you would like to know more about cooperation, please read our Privacy Policy.
Can you help with any Letter of Recommendation?
Yes, you can count on help with any LoR, regardless of job position, country and company, we will complete the papers on time. If your project is not included in the list of our services, fill out a free order form indicating the details of the project, and we will select an expert.
Can I pay for my order after receiving it?
No, we will start fulfilling the order only after payment. This will guarantee that you will not abandon the project, and the author will not work in vain. Every work must be paid with dignity.
Do you create a LoR for free if I order a resume?
No, since LoR is a separate type of work that needs a unique approach. To create a LoR our writers analyze your personal information and use other tools compared to resume creation.
What do I get with VIP Customer Service?
By purchasing a VIP package, you will get a personal support manager. He will monitor your order, respond to messages rapidly, notify you of changes and support you. We will send an e-amil about the changes to your box, which is very convenient if you do not have the opportunity to go to the website.
How can I place an order?
On the homepage of the website, you can find the order form. You need to fill in all the items: deadline, company, job position, etc. After filling in all the fields, payment will be available to you. Having received payment, we will start completing the LoR.
How quickly can you find a writer?
As soon as we process your application, we will start looking for an author. It takes no more than half an hour. For more urgent projects, we will find an author faster. In your account, you will see the status "Author Assigned" - this will mean that the task is in progress.
How do I add additional requirements to my order?
After filling out the order form, you will have a personal account and a control panel to communicate with the author and edit the requirements. We ensure that all messages arrive quickly and on time. However, we strongly recommend that you specify as many details as possible about the LoR in advance so that the author has time to implement them. The system allows you to upload files, no more than 20 MB. If you are unable to upload the file, please get in touch with support via online chat.
Can I change my order?
This function will be available to you until the appointment of an author. To do this, you need to contact support and specify the new requirements. Important! After payment and assigning of the author, this function will be unavailable. The author may have completed some tasks, and your desire to change the topic or the number of pages may increase the LoR completion time.
Can I add additional writing guidelines after payment?
Yes. You can independently make recommendations for implementing the project using the control panel or by contacting our managers.
When will I receive my letter of recommendation?
The author will send your LoR according to the time you specified in the order form. If you would like to change the deadline for a project, use the management box or contact support agents. Note that we try to send the document earlier than the specified client deadline. During this time, you can check the letter of recommendation and make comments. The author will edit the paper as soon as possible.
How do I get the paper?
Once the author finishes writing the paper, he will attach it to your order. If the final version of the text suits you, you can upload the document in a format convenient for you.
What should I do if my order is late?
If your order is late, urgently contact us by phone or online chat. Perhaps the author has attached a file, but you do not see it in your account. If the author fails to complete the project according to the time specified by you, we will immediately contact him and clarify when the paper will be ready. Such situations are rare in our company - more than 98% of students received their documents on time.
How much is my paper worth?
The price per page starts at $ 10. However, the following factors can influence the cost of a paper: academic level, timing, number of pages. If you want to get a VIP package, you will need to pay extra for this, which will increase the cost of the order. For newbies and regular customers, there is a loyal system of discounts. You can get up to 15% money back on the full cost of the document or spend it on your next order.
Do you have any discounts?
Yes, we provide discounts. You have two ways to save money - get a one-time promo code or join the system of permanent discounts. One-time discount can be up to 10%. For customers who order LoRs from us more than once, we will add a system of discounts.
Can I count on a money-back guarantee?
To prevent force majeure from happening, we work with professional writers who understand the requirements of LoRs. In case you don't like something in the text, we are happy to offer free edits. However, if the author makes gross mistakes or you find plagiarism, you can count on a 100% money back.
Will my article be unique?
Of course, yes! We do not support plagiarism, and you will never find it in our works because authors create documents from scratch. The authors follow the guidelines indicated in the APA, MLA, Chicago, and other styles when using quotations. Moreover, the quality control department thoroughly checks the paper for plagiarism through modern systems before sending it to you. If you want to make sure that the article is original, you can request a plagiarism report from our managers.
What if I don't like your paper?
If you find that the letter of recommendation does not meet your requirements and expectations, you can request a free review of the article. We assure you that we will correct the discrepancies and come to a peaceful solution to the problem.
Can you arrange paper in MLA style or others?
We can easily cope with this requirement! Our authors regularly create articles in MLA, APA, Chicago, Harvard, and other styles. In the order form, indicate the article format you need, and the author will complete the task, according to the guidance of the styles you have chosen.
Who will fulfill my order?
Our authors are native English speakers with Master's and Ph.D. degrees; our writing staff comprises academics, prestigious university teachers, linguists, and editors. We have gathered professionals with knowledge of mathematics, history, psychology, chemistry, biology, and other subjects. Therefore, your article will be written by an author who has passed the same academic path and has the relevant vocabulary.
Can I pick the best writer for the paper?
You have the opportunity to choose a writer from the following categories: Basic writer, TOP writer, My previous writer, or Advanced writer. If you want a professional to work on your project, explore the "TOP writer" category and choose the one you like. Note that regardless of category choice, the LoR will meet all the requirements and written rules. Selecting the "TOP writer" category allows you to collaborate with an author with many years of experience in academic writing.
Can I choose a specific author to fulfill the order?
Of course, yes! If you have previously collaborated with a particular writer, you can select him. Note that your order must have a deadline of 24 hours to get to the right author. Unfortunately, the author will not deal with your project urgently because his schedule is very busy.
Can I communicate with the writer?
Yes, we have created a messaging system between the client and the writer. After entering your account, there will be a section, "Messages," where you can communicate with the writer. For your safety, we strongly recommend not to communicate with the author via email or phone.
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